# Return & Refund Policy – Asnik Fashion
At **Asnik Fashion**, we strive to provide high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, please review our return and refund policy below.
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## 1. Return Eligibility
We accept returns under the following conditions:
* Return request must be raised within **7 days of delivery**
* Product must be **unused, unwashed, and in original condition**
* All original tags, packaging, and accessories must be intact
* Product should not have any stains, perfume, or damage
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## 2. Non-Returnable Items
The following items are not eligible for return:
* Products purchased on **sale or discount**
* Customized or altered products
* Items damaged due to misuse or improper handling
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## 3. Return Process
To initiate a return:
1. Contact us via WhatsApp or Email within 7 days
2. Share:
* Order ID
* Product images
* Reason for return
3. Our team will review and approve the request
4. Once approved, return instructions will be provided
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## 4. Reverse Pickup / Self Shipping
* Reverse pickup may be available depending on your location
* If reverse pickup is not available, you will be required to **self-ship the product**
* Return shipping charges may be borne by the customer (if applicable)
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## 5. Refund Policy
* Refunds will be processed only after product inspection and approval
* Once approved, refund will be initiated within **5–7 working days**
* Refund will be issued via:
* Original payment method
OR
* Store credit (if applicable)
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## 6. Exchange Policy
We offer exchange in the following cases:
* Size issues
* Defective or damaged product
* Wrong item delivered
Exchange is subject to product availability.
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## 7. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
* Report within **48 hours of delivery**
* Share clear images/video proof
* We will arrange replacement or refund at no extra cost
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## 8. Cancellation Policy
* Orders can be cancelled only **before dispatch**
* Once shipped, cancellation is not allowed
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## 9. Important Notes
* Slight color variation may occur due to lighting and screen resolution
* Minor variations in embroidery/print are natural in fashion products
* Refunds will not be issued for such minor differences
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## 10. Contact Us
For return requests or support:
